Search

ELECTRONICS FOR INDUSTRIAL AUTOMATION

When nothing works any more:

We are there when you need us

REPAIRS

QUICK AND SIMPLE

We can repair both current and manufacturer-discontinued modules. A repair usually takes 10 to 20 working days, provided we have all necessary parts in stock. In urgent cases, we also offer an optional emergency repair service to minimize machine downtimes in cases where we have no replacement module in stock.

OUR SERVICES

IN THE AREA OF REPAIRS

CLEANING AND INSPECTION

After receiving your module, it undergoes professional cleaning in ultrasonic baths or in an industrial cleaning system to eliminate any malfunctions due to contamination.

PRODUCT OVERHAUL

As part of our “product overhaul” process, we not only swap faulty components but also preventively replace any parts that are subject to aging or higher levels of wear.

FUNCTION TEST

To check the modules under real conditions and safeguard their performance in everyday use, the product overhaul process is followed by a function/load test, for which we also use original test benches from the manufacturer.

DATA BACKUP/RECOVERY

Where possible, we will create a backup of your project configuration and restore the data to the repaired device.

WARRANTIES

In the case of product overhaul, we provide a warranty of up to 12 months for the entire module.

CUSTOM REPAIRS

If it is only a matter of a faulty keyboard or touchscreen and you don’t require a complete overhaul of your product, we are happy to provide you a with a smaller repair package at a reduced cost.

CLEANING AND INSPECTION

After receiving your module, it undergoes professional cleaning in ultrasonic baths or in an industrial cleaning system to eliminate any malfunctions due to contamination.

PRODUCT OVERHAUL

As part of our “product overhaul” process, we not only swap faulty components but also preventively replace any parts that are subject to aging or higher levels of wear.

FUNCTION TEST

To check the modules under real conditions and safeguard their performance in everyday use, the product overhaul process is followed by a function/load test, for which we also use original test benches from the manufacturer.

DATA BACKUP/RECOVERY

Where possible, we will create a backup of your project configuration and restore the data to the repaired device.

WARRANTIES

In the case of product overhaul, we provide a warranty of up to 12 months for the entire module.

CUSTOM REPAIRS

If it is only a matter of a faulty keyboard or touchscreen and you don’t require a complete overhaul of your product, we are happy to provide you a with a smaller repair package at a reduced cost.

OUR REPAIR PROCESS

Goods receipt

On-receipt inspection

Cost estimate/
quotation

Approval/order

Repair/
refurbishment

Function/load test

Goods dispatch

QUESTIONS AND ANSWERS

What do repairs conducted by EFI-automation comprise?
  • Free, no-obligation on-receipt inspection
  • Optional emergency repair
  • Industrial and professional cleaning methods
  • Repair of long discontinued modules
  • Product overhaul and preventive maintenance with pre-emptive replacement of aging and worn components
What happens to the data on the faulty module?
Where possible, we create a backup of the data and restore this to the device after the repair. If data recovery is not possible, we will contact you to discuss other options in advance.
How long does a repair usually take?
If we have all necessary parts in stock, a repair usually takes 10 to 20 working days. Minor repair packages can be completed in 1 to 2 days.
How long is the warranty period?
In the case of product refurbishments, we provide a warranty of up to 12 months for the entire module. For minor repair packages, up to 12 months warranty are provided for the replaced electronic components.
WE ARE HAPPY TO ANSWER ANY QUESTIONS YOU MAY HAVE

WE ARE HAPPY TO ANSWER ANY QUESTIONS YOU MAY HAVE

en_GB